Al Kiswah Towers

Al Kiswah Towers stands as one of the largest and busiest 4-star hotels in the world, an iconic landmark in Makkah’s hospitality sector. Its five monumental towers, each soaring 38 floors high, accommodate nearly 6,000 rooms designed to host pilgrims and visitors during peak Hajj and Umrah seasons, requiring meticulous operational precision.

Facilities & Services

The scale of this project poses extraordinary challenges in facilities management, guest services, and logistics. With over 27,000 guests accommodated simultaneously, managing crowd flow, dining capacities, and seamless transport services is critical. The hotel is equipped with 110 elevators to optimize vertical transportation, and extensive dining facilities including eight restaurants serving diverse cuisines to meet global tastes.

Raco Hospitality Role

Raco Hospitality’s management involves running a large multidisciplinary workforce of 700+ employees covering housekeeping, engineering, security, front office, food and beverage, and waste management teams. The operation includes a 24×7 call center addressing guest complaints in minutes to ensure guest satisfaction. The partnership with InterContinental Hotels Group guarantees adherence to international standards.

Key Operations

Around-the-clock shuttle services connecting guests to the Haram

Multi-service corridors ensuring smooth logistics and guest flow

Advanced maintenance protocols to prevent technical breakdowns

Staff training emphasizing hospitality, safety, and cultural sensitivity

This project is the ultimate test of Raco Hospitality’s capacity to manage massive-scale properties with unmatched professionalism and technological integration.

Project Overview

Project Commencement:	2013
No. of Towers	5 Towers (38 floors each)
No. of Rooms	5,848 Rooms
Guest Capacity	Over 27,000 guests at peak occupancy
Area	220,000 sqm
Parking Spaces	400+ Vehicle Capacity
Commercial Shops	120+ Retail Outlets
Food Area Seating	Approx. 3,000 Seats
No. of Restaurant	15
No. of Staffs	200+ Staffs