Al Hidaya Tower Hotels

The Al Hidaya Towers, operated under the Radisson Blu brand, represent a massive hospitality complex in the Aziziyah district of Makkah, comprising 10 towers with 25 floors each. This sprawling property caters predominantly to pilgrims visiting Makkah, offering comfortable accommodation combined with efficient service delivery to a large guest volume.

Facilities & Guest Services

The towers feature extensive commercial retail spaces, multiple dining options across seven restaurants, central kitchens, prayer halls, and well-maintained public courtyards to provide a holistic guest experience. The property design facilitates smooth movement of over 21,000 guests, with special focus on crowd management during peak pilgrimage seasons.

Operational Excellence

Raco Hospitality, in partnership with Radisson Group, manages a workforce of approximately 650 staff across operations. The focus is on technical competence, advanced maintenance systems, and proactive guest service mechanisms. The 24/7 reception and security ensure guest safety and smooth check-in/out experiences.

Challenges & Innovations

Managing large guest flows during Ramadan and Hajj seasons

Integrating smart facility management technologies to prevent service disruption

Coordinating multi-lingual, multicultural staff to cater to diverse international guests

Upholding rigorous hygiene standards across all commercial and food areas

Project Overview

Project Commencement:	2014
No. of Towers	10 Towers (25 floors each)
No. of Rooms	4,506 Rooms
Guest Capacity	22,510 Guests
Area	314,000 sqm
Parking Spaces	433 And 32 Bus Parking
Commercial Shops	64+
Food Area Seating	Approx. 2,000 Seats
No. of Restaurant	12
No. of Staffs	900+ Staffs